Data Privacy
Privacy Notice
- We only collect what you type into our forms, and use it to answer your inquiry, booking, or support ticket.
- We do not sell your data, and we do not use cookies, tracking, or analytics on this website.
- You can ask to see, correct, or delete your data at any time by emailing nissansvc.customerexperience@gmail.com.
Synergyauto Ventures Corporation ("SVC", "we", "us") respects your privacy. This notice explains how we collect, use, share, store, and protect your personal data when you use this website, in line with Republic Act No. 10173 or the Data Privacy Act of 2012, its Implementing Rules and Regulations, and issuances of the National Privacy Commission (NPC).
1. Who we are
SVC is an authorized Nissan dealer group and is the personal information controller for data collected through this website. We operate Nissan Alabang, Nissan Sucat, Nissan Dasmariñas, Nissan Carmona, Nissan Calamba, and Nissan Sta. Rosa.
Data Protection Officer: nissansvc.customerexperience@gmail.com (please write "Data Privacy" in the subject line).
2. What personal data we collect
We collect only the information you choose to give us through the forms on this website:
| Form | Information collected |
|---|---|
| Vehicle Inquiry | First and last name, mobile number, email address, vehicle of interest, preferred dealership, and your message (optional). |
| Book a Service | First and last name, mobile number, email address, preferred branch and date, Nissan model, requested services, and additional notes (optional). |
| Customer Support (Helpdesk) | First and last name, mobile number, email address, preferred contact method, branch, topic, subject, details of your concern, and vehicle model or plate number (optional). We also generate a ticket number. |
We also record the date and time of each submission and that you agreed to this Privacy Notice.
Please do not include sensitive personal information (such as government ID numbers, health information, or financial account details) in free-text fields. We do not need it to respond to you.
Information collected automatically
This website does not use cookies, advertising trackers, or analytics. To prevent duplicate submissions, your browser temporarily stores the time of your last submission; it is never sent to us and is erased when you close the browser tab. Like all websites, our hosting provider may keep standard technical logs (such as IP address and browser type) for security and to keep the site running.
3. Why we use your data, and our legal basis
| Purpose | Legal basis under the Data Privacy Act |
|---|---|
| Respond to your vehicle inquiry, prepare a quote, or arrange a test drive | Your consent, and steps you ask us to take before entering into a contract (Sec. 12(a) and 12(b)) |
| Schedule and confirm your service appointment | Your consent, and fulfilling a contract or your request (Sec. 12(a) and 12(b)) |
| Handle your support ticket, warranty concern, or complaint, and follow up with you | Your consent, and fulfilling a contract (Sec. 12(a) and 12(b)) |
| Keep our forms secure and prevent spam or abuse | Our legitimate interest in protecting our systems and customers (Sec. 12(f)) |
| Comply with legal or regulatory requirements | Legal obligation (Sec. 12(c)) |
We will not use your details to send you marketing or promotions unless you separately agree to receive them.
4. Who we share it with
- Our branches and staff who need it to handle your request, such as the sales, service, or customer experience team of the branch you selected.
- Service providers that process data on our behalf under our instructions: Google LLC (Google Workspace / Google Sheets, Gmail, and Apps Script, which store and route form submissions) and our website hosting provider.
- Nissan Philippines, Inc., only where needed to fulfill your request, for example for warranty claims, vehicle orders, or parts.
- Government authorities, only when required by law or a lawful order.
We do not sell, rent, or trade your personal data.
Storage outside the Philippines
Our service providers may store data on servers located outside the Philippines. We remain responsible for your data and use providers that apply strong security and contractual safeguards, as required by Section 21 of the Data Privacy Act.
5. How long we keep it
We keep inquiry, booking, and support records for up to two (2) years after your last interaction with us, so we can follow up and handle related concerns, unless a longer period is required by law or needed for an ongoing warranty or legal matter. After that, we securely delete or anonymize them.
6. How we protect it
- This website is served only over encrypted HTTPS connections.
- Form submissions go directly to a restricted spreadsheet that only authorized SVC staff can open.
- Our forms check and clean every entry, and block automated spam.
- Our staff handle personal data on a need-to-know basis.
- If a personal data breach occurs that puts you at risk, we will notify you and the National Privacy Commission as required by law.
7. Your rights
Under the Data Privacy Act, you have the right to:
- Be informed about how your personal data is processed (this notice).
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Object to processing, and withdraw your consent at any time. Withdrawal does not affect processing already done, but we may no longer be able to help with your request.
- Have your data erased or blocked when it is no longer needed or was processed unlawfully.
- Data portability: receive a copy of your data in a commonly used electronic format.
- Claim damages for harm caused by inaccurate, incomplete, outdated, false, or unlawfully obtained data.
- File a complaint with the National Privacy Commission at www.privacy.gov.ph.
To exercise any of these rights, email our Data Protection Officer at nissansvc.customerexperience@gmail.com with "Data Privacy" in the subject line. For your protection, we may ask you to verify your identity. We aim to respond within fifteen (15) working days.
8. Minors
This website and its forms are intended for adults. If you are under 18, please ask a parent or guardian to contact us on your behalf.
9. Changes to this notice
We may update this notice when our practices or the law change. The effective date above shows the latest version. Significant changes will be shown on this website.
10. Contact us
Questions or concerns about your privacy? Email nissansvc.customerexperience@gmail.com, or call the branch you dealt with. Branch numbers are listed on our dealership page.